Privacy Policy

1. Introduction Pinnacle Property Concierge Services, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By accessing our website and using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect

• Personal Information
  We collect personal information that you voluntarily provide to us when you make a reservation, sign up for newsletters, or contact us. This may include your name, email address, phone number, billing and shipping address, payment information, and any other details you provide.
• Usage Data
  We collect information about your interactions with our website and services, such as IP addresses, browser types, device information, pages visited, and the dates and times of your visits. This data helps us analyze trends, improve service quality, and enhance user experience.
• Cookies and Tracking Technologies
  We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand how you use our site and improve our services. You can adjust your browser settings to refuse cookies if you prefer. However, certain features of our website may not function properly without cookies.

3. How We Use Your Information We use your personal information for the following purposes:

• To process and manage your bookings and reservations.
• To communicate with you regarding your reservations, inquiries, and promotional offers.
• To improve our website, services, and user experience based on feedback and usage data.
• To comply with legal obligations and protect our legal rights.
• To prevent fraud, ensure security, and diagnose potential security breaches.
• To personalize your experience and provide relevant content and recommendations.

4. Sharing Your Information We may share your personal information with:

• Third-Party Service Providers:We work with third-party vendors to assist with payment processing, booking management, email delivery, customer service, and analytics. These providers are contractually obligated to protect your information and use it only for the intended purposes.
• Legal Requirements:We may disclose your information if required to do so by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
• Business Transfers:If our business undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.
• Spam Detection Services:Visitor comments may be checked through an automated spam detection service to prevent fraudulent activities.

5. Data Security We implement industry-standard technical, administrative, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Some of the security measures we employ include encryption, firewalls, secure payment processing, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights You have the right to:

• Access and Update:Request access to and update your personal information.
• Opt-Out:Opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails you receive.
• Request Deletion:Request the deletion of your personal information, subject to certain legal exceptions.
• Request an Exported File:If you have an account on our site or have left comments, you can request an exported file of the personal data we hold about you.
• Restrict Processing:Request that we limit the processing of your personal data under certain conditions.
• Data Portability:Receive a copy of your data in a structured, machine-readable format for transfer to another provider.

7. Cookies and Embedded Content

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies will last for one year.
• Our site may contain embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
• Users can control cookie settings through their browser preferences or use privacy-focused browser extensions to manage tracking.

8. Google Analytics and Third-Party Tracking We use Google Analytics to collect anonymous data about the users of our site, such as how often they visit and what pages they view. This helps us improve website usability and understand the success of any special offers. Users can prevent Google Analytics from collecting data by installing the Google opt-out browser add-on:https://tools.google.com/dlpage/gaoptout.

We may also use other third-party tracking services to analyze website traffic and user behavior, which helps us improve our offerings. These services collect aggregated data and do not personally identify individual users.

9. How Long We Retain Personal Data Your data will be retained as long as necessary for the purposes outlined in this Privacy Policy. Once it is no longer required, we will securely delete or anonymize it. Personal data linked to financial transactions is retained for at least six years, as required by law.
10. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements, our data practices, or advancements in technology. Any changes will be posted on our website, and the updated policy will be effective as of the date of posting. Users are encouraged to review this policy periodically to stay informed about how their data is being handled. If significant changes are made, we may notify users via email or website announcements.
12. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Pinnacle Property Concierge Services, LLC
Email: info@teamppcs.com