Meet Kim & Steve Dolniak, Owners
With a passion for hospitality, Kim J. Dolniak has built a distinguished career in hospitality and travel logistics. She spent 18 years as Director of National Sales & Marketing at Drury Hotels before joining her family’s business in 2005. As Co-Owner of BEST Transportation, she leads a premier chauffeured service headquartered in St. Louis. Her love for vacation rentals began in 2010 with managing her own luxury lakefront properties.
Steve Dolniak, a retired executive with 41 years with one of the world’s largest packaging companies, survived 17 mergers while managing large budgets and exceeding customer expectations. His strategic leadership and organizational skills ensure every guest enjoys a seamless, high-quality stay.
In 2014, Kim and Steve expanded into Naples, Florida, investing in vacation rentals. Their passion for elevated guest experiences led them to launch Pinnacle Property Concierge Services, LLC in 2021. Combining Kim’s expertise in customer service and design with Steve’s business acumen, they deliver exceptional luxury stays that guests return to time and again.
As full-time Naples, FL residents, they embrace the Southwest Florida lifestyle—golfing, exploring the outdoors, traveling, and cruising. Kim also enjoys curating décor and enhancements to elevate each guest’s experience.
Debbie Roberts, Property Concierge & Guest Services Manager
Debbie Roberts brings extensive experience in real estate, property management, and human resources to Pinnacle Property Concierge Services. Originally from Chicago, she has over a decade of expertise managing residential, commercial, and mixed-use properties, specializing in tenant relations, vendor coordination, lease management, and strategic improvements while ensuring regulatory compliance.
Her dedication to excellence and attention to detail ensures every property meets the highest standards. Passionate about hospitality, Debbie is committed to delivering five-star guest experiences that make every stay exceptional.
Outside of work, she enjoys traveling, boating, golfing with her husband, Mark, and and long walks with their beloved Labradoodle.
Team PPCS
At Pinnacle Property Concierge Services, LLC we ensure that every stay is thoughtfully managed, beautifully appointed, and truly extraordinary—delivering an elevated and effortless experience for both our guests and property owners.
At Pinnacle Property Concierge Services, our mission is to deliver exceptional accommodations and unparalleled hospitality. We specialize in longer stays, offering a diverse range of properties designed for extended comfort and relaxation. However, we also cater to those seeking short-term getaways, ensuring every guest, whether staying for a few days or a few months, receives top-notch service and a memorable experience. Our commitment is to provide not just a place to stay, but a true home away from home, where every detail is attended to with care and precision.
Explore the guiding principles that drive us forward.
Customer-Centric Approach
We prioritise guest needs for exceptional experiences, whether seeking rural retreats or corporate teams away from home.
Innovation and Adaptability
Embracing innovation and adaptability keeps us ahead in meeting guest needs.
Integrity and Transparency
We conduct business with honesty and transparency, building trust with guests.
Continuous Improvement
We embrace feedback for continual enhancement, always striving to exceed expectations.
Commitment to Excellence
Upholding the highest standards ensures each stay with us is exceptional.
Empowerment and Accountability
Our team members take ownership, ensuring dedicated service and accountability.
Sustainability and Environmental Stewardship
We promote sustainability in operations, minimizing our environmental impact.
Collaboration and Partnership
Valuing collaboration with local communities fosters positive impacts in our areas of operation.
Meet Kim & Steve Dolniak, Owners
With a passion for hospitality, Kim J. Dolniak has built a distinguished career in hospitality and travel logistics. She spent 18 years as Director of National Sales & Marketing at Drury Hotels before joining her family’s business in 2005. As Co-Owner of BEST Transportation, she leads a premier chauffeured service headquartered in St. Louis. Her love for vacation rentals began in 2010 with managing her own luxury lakefront properties.
Steve Dolniak, a retired executive with 41 years with one of the world’s largest packaging companies, survived 17 mergers while managing large budgets and exceeding customer expectations. His strategic leadership and organizational skills ensure every guest enjoys a seamless, high-quality stay.
In 2014, Kim and Steve expanded into Naples, Florida, investing in vacation rentals. Their passion for elevated guest experiences led them to launch Pinnacle Property Concierge Services, LLC in 2021. Combining Kim’s expertise in customer service and design with Steve’s business acumen, they deliver exceptional luxury stays that guests return to time and again.
As full-time Naples, FL residents, they embrace the Southwest Florida lifestyle—golfing, exploring the outdoors, traveling, and cruising. Kim also enjoys curating décor and enhancements to elevate each guest’s experience.
Debbie Roberts, Property Concierge & Guest Services Manager
Debbie Roberts brings extensive experience in real estate, property management, and human resources to Pinnacle Property Concierge Services. Originally from Chicago, she has over a decade of expertise managing residential, commercial, and mixed-use properties, specializing in tenant relations, vendor coordination, lease management, and strategic improvements while ensuring regulatory compliance.
Her dedication to excellence and attention to detail ensures every property meets the highest standards. Passionate about hospitality, Debbie is committed to delivering five-star guest experiences that make every stay exceptional.
Outside of work, she enjoys traveling, boating, golfing with her husband, Mark, and and long walks with their beloved Labradoodle.
Team PPCS
At Pinnacle Property Concierge Services, LLC we ensure that every stay is thoughtfully managed, beautifully appointed, and truly extraordinary—delivering an elevated and effortless experience for both our guests and property owners.
Book Your Stay
At Pinnacle Property Concierge Services, our mission is to deliver exceptional accommodations and unparalleled hospitality. We specialize in longer stays, offering a diverse range of properties designed for extended comfort and relaxation. However, we also cater to those seeking short-term getaways, ensuring every guest, whether staying for a few days or a few months, receives top-notch service and a memorable experience. Our commitment is to provide not just a place to stay, but a true home away from home, where every detail is attended to with care and precision.
Explore the guiding principles that drive us forward.
Customer-Centric Approach
We prioritise guest needs for exceptional experiences, whether seeking rural retreats or corporate teams away from home.
Innovation and Adaptability
Embracing innovation and adaptability keeps us ahead in meeting guest needs.
Integrity and Transparency
We conduct business with honesty and transparency, building trust with guests.
Continuous Improvement
We embrace feedback for continual enhancement, always striving to exceed expectations.
Commitment to Excellence
Upholding the highest standards ensures each stay with us is exceptional.
Empowerment and Accountability
Our team members take ownership, ensuring dedicated service and accountability.
Sustainability and Environmental Stewardship
We promote sustainability in operations, minimizing our environmental impact.
Collaboration and Partnership
Valuing collaboration with local communities fosters positive impacts in our areas of operation.
